Terms and conditions of use


This document establishes the pre-contractual information related to contracts concluded at a distance on the market.adandwin.com website (hereinafter referred to as MarketAW), referred to in Article 4 of Decree-Law No. 24/2014 of 14 February, and of all subdomains / sub-websites. The domain market.adandwin.com is owned by Ad & Win, Unipessoal Lda., Headquartered at Rua Guilhermina Suggia Nº 262, Leiria, legal person n ° PT513656812, hereinafter referred to abbreviated as Ad & Win. Ad & Win reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any advance notice. Both the navigation through the market.adandwin.com website, its subdomains and sub-websites, as well as the purchase of any product at those addresses, presupposes the acceptance of the present information and General Conditions of Use contained in this page.

Conditions of Use of MarketAW:

The User undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the Web page for activities contrary to the law, morals and good customs, or the rights and interests of third parties .

Intellectual Property:

All content and information contained in market.adandwin.com and its subdomains are the property of Ad & Win and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos on that website is subject to our prior authorization to that effect.

Product Information:

MarketAW takes into account the information related to the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos that illustrate the products sold, in strict respect for the best standards in the market.

Pricing Information:

The retail sales prices indicated in MarketAW and its subdomains are presented in euros. VAT may not be included in all prices mentioned.

The costs of the shipping service are borne by the user and buyer, and may add to the total value of the selected products. The user will be informed of these charges before confirming his order and completing the purchase process. Ad & Win reserves the right to change prices at any time. However, Ad & Win undertakes to apply the rates and prices indicated when placing the purchase order.

In the event of a computer error, manual, technical, or from any other source, which causes a substantial change not anticipated by Ad & Win in the retail price, in such a way that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid and void. The prices and products available in MarketAW are only valid for purchase orders made through MarketAW, and may not coincide with other physical stores, except for promotions indicated expressly online.

Purchase process:

  1. Product availability: All items found in MarketAW are available for order. The articles available at MarketAW have a limited stock, so they may be unavailable without notice. However, because we have a wide variety of products available, you can find similar items that match your needs and have the features you want.
  2. Fees and Taxes: The retail sales prices indicated in MarketAW and its subdomains are presented in euros. The VAT due may not be included in all prices. The shipping service costs are at the user’s expense and may add to the total price of the products selected by the user. They will be informed of these charges and prices before confirming your order and completing the purchase process.
  3. System Errors: Any programming errors or defects in the functioning of the computer system (machine) are noted, under the terms and for the purposes of arts. 32º and 33º nº 2 al. a) and b) of DL 7/2004, of January 7.


All equipment is guaranteed for up to 3 months from the delivery date (unless otherwise specified). In order to activate the guarantee, it will be mandatory to present the purchase invoice, followed by email to orders@adandwin.com, with the subject “Warranty + (invoice number)”, describing the source of the damage.

After RMA approval, the device should be shipped within the warranty period to our facilities. As soon as it arrives, the problem will be promptly assessed and repair / replacement actions will be taken at no cost to the customer. Attention: Equipment that has been damaged by improper use, negligence, falling, spilling liquids, or has been subject to maintenance by other technician or company external to Ad & Win will have its warranty voided and will not be replaced or repaired.

Returns and right of free withdrawal:

MarketAW takes into account the information related to the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos that illustrate the products sold, in strict respect for the best standards in the market.

  1. Right of withdrawal: We do not accept change of mind returns from our business customers

Customer Support, Help, Suggestions and Complaints:

At any time, the website user will be able to contact the Customer Support Service, through the email address info@adandwin.com , or through 968 371 058 from 9:00 to 19:00 everyday of the week (call fees may be applied)


Ad & Win is not responsible for damages resulting from any computer viruses or any other situations that are alien to it and that prevent the access and correct functioning of the market.adandwin.com domain as well as the services provided therein.

Personal Data Policy:

This information is available in our Privacy Policy.

Applicable Legislation:

The present general conditions and all contracts that may be concluded under the same are governed by Portuguese law.

Alternative Dispute Resolution:

From 23 September 2015, Decree-Law No. 144/2015 of 8 September came into force, which transposed Directive 2013/11 / EU, of the European Parliament and of the Council, of 21 May 2013, on the alternative resolution of consumer disputes. Ad & Win now informs its users that they may resort to an alternative consumer dispute resolution entity, namely:

Lisbon Consumer Conflict Arbitration Center (CACCL) – Rua dos Douradores, nº108, 2nd and 3rd – 1000-027 Lisbon; www.centroarbitragemlisboa.pt; +351218807030

National Consumer Conflict Information and Arbitration Center (CNIACC) – Faculty of Law – Universidade Nova de Lisboa Campolide Campus 1099-032 Lisbon; www.arbitragemdeconsumo.org; +351213847484

National Center for Information and Arbitration of Porto (CICAP) – Rua Damião de Góis, 31, Loja 6, 4050-225 Porto; cicap@cicap.pt; +351225508349

Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL) – Edif. Business Nest – Estrada da Penha, 8005-131 Faro; support@consumidoronline.pt; +351289823135

Coimbra District Consumer Disputes Arbitration Center (CACCDC) – Av. Fernão Magalhães, nº 240, 1º 3000172 Coimbra; geral@centrodearbitragemdecoimbra.com; +351239821690

Madeira Consumer Conflict Arbitration Center (CACCRAM) – Rua da Figueira Preta, nº10, 3º 9050-014 Funchal; centrodearbitragem.sras@gov-madeira.pt; +351291750330

Vale do Ave Consumer Arbitration Center / Arbitral Tribunal (CACCVA) – Rua Capitão Alfredo Guimarães, 14800-019 Guimarães; triave@gmail.com; +351253422410

Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) (CIAB) – Rua D. Afonso Henriques, nº1, 4700-030 Braga; geral@ciab.pt; +351253617604

For any and all issues arising from the relations established with Ad & Win, the parties elect the jurisdiction of the District of Leiria.

As of 1 January 2013, Decree-Law No. 197/2012 of 24 August 2012 (CIVA) came into force, which introduced changes to the VAT code, namely:

The mandatory issuance of an invoice provided for in paragraph b) of no. 1 of article 29 may be fulfilled by issuing a simplified invoice for transfers of goods and services rendered whose tax is due in national territory, regardless of the goods or recipient of the services, even that they do not request it.

In the event that the invoice is processed by computer systems, all mandatory elements, name, business name or company name and the tax identification number of the taxable person acquiring it, must be entered by the respective invoicing program.

Invoices of less than € 1000 (one thousand euros) do not have to contain the identification of the recipient or purchaser, except when the latter requests that the invoice contain the elements mentioned in paragraph b.

Whenever the purchaser requests, it is mandatory to indicate the tax identification number on the invoice in accordance with paragraph b) of paragraph 1 of article 29 and number 14, number 15 and number 16 of Article 36 of this Decree-Law.

If the user wants his tax data to appear on the invoice, these can be entered in his personal area in the “Addresses” tab or in the “Checkout” form, just by filling in the “VAT Number” field. It will not be possible to make changes to the invoice after it is issued.